Shinhan Bank

• Inquiry all accounts: Demand account, term-deposit account, loan account.
• Deposit management: Manage account password, close term/non term deposit accounts, update maturity instruction, smart saving.
• Loan management: Interest rate detail, loan limit and interest payment schedule
• Transaction inquiry: Transfer detail, transfer process detail

• Domestic transfer: Support transfer to account number/card number of receivers.
  Transfer to account Number:
  • When beneficiary bank is in list for Express Transfer (under “Shinhan bank”), beneficiary can receive money upon completion of transaction.
    Input beneficiary information: choose bank name in drop down list, input account number (customer can check the beneficiary name which will be auto generated by system according to the inputted account number)
  • When beneficiary bank is not in list for Express Transfer (under “Shinhan bank”), transaction will take some time for the beneficiary bank to process.
    Click “Domestic transfer” and input compulsory information as required (beneficiary bank, branch, beneficiary name and account number)
  To Card number:
  • Input 16 numbers of the ATM card/ credit card, beneficiary can receive money upon transaction is finished.
• Transfer by contact

  Customers can transfer money to a contact number, no need to know the bank account information

  • The sender will input phone number & name of the beneficary
  • SMS with a link from Shinhan system will be sent to phone number of beneficiary person and require them to input the account information (**) (could be Shinhan account or other bank account)

  (**) The inputed name must be the same name with the beneficiary name bank account

• School banking: support to pay tuition fee for Korean schools
• Automatic transfer: create standing order on designated date in the future or recurring transfer, support transfer within Shinhan.
• Overseas transfer: create transfer transaction. Bank staff will check and can request customers to submit supporting documents for transfer purposes.
• Remittance management: manage frequent-used account, 1-click transfer; reduce transfer limit.
• Bill payment: support customers to actively pay for electricity, water, Internet, cable, airplane ticket bills , or register Auto Bill Payment for next circle.
• Top Up: direct Top Up, buy Card code, register/terminate SMS topup
• Momo E-wallet: register/terminate e-wallet mapping, transfer money to E-wallet

• Member/Card information
• Inquiry card transaction
• Reward: Shinhan point, Shinhan point redemption
• Card payment: payment in advance by each transaction, payment for statement amount in advance, unpaid amount/statement amount on payment due date
• Installment registration: applied for transactions from VND3mio.
• Cash advance: cash advance up to 100% credit limit.
• Credit card application
• Report card lost

• Non-term/ Term-deposit account
• Loan account: register for Personal Loan, mortgage loan, car loan.

• Branch/ATM information
• User guide
• Customer’s queries
• Terms & conditions

Confirm Samsung Pass iris, confirm Samsung Pass fingerprint, confirm fingerprint, pattern, password.

Issue/re-issue M-OTP, discard M-OTP, manage M-OTP (change PIN M-OTP, reset M-OTP), M-OTP PC authentication (get M-OTP code when making transaction on PC)

This should be done when time in customer’s OTP is different from system’s time

Set up security image, identity confirmation and answer security questions

Notices about the fraud cases and hacker threats

Report to make sure other people cannot execute any transactions from customers’ account