Basic functions: cash withdrawal, cash deposit, balance inquiry, fund transfer and PIN change.
Service Scope
Advance functions: Account Opening, Debit Card Instant Issuance/Re-Issuance, IB/MB & SMS registration
Eligible Customer: Vietnamese who have Chip ID card from 18 year-old
Benefits
Free 1st time Debit card issuance fee and mobile account registration
Flexible working hours
Issue and receive debit card instantly
Safety Transaction at STM
Ensure personal data protection by using hand phone to communicate with Video Agent.
Authenticate biometric information via Chip ID Reader
24/7 CCTV
Participation instructions
Step 1: Start services (by touch the screen and choose language) and connect with VA (if function required);
Step 2: Verify Customer Information (with Minitry of Pulic Serivce by using biometric information – fingerprint)
Step 3: Enter additional information
Step 4: Choose service(s) (Account, Debit Card, IB/MB, SMS)
Step 5: Print form, sign on form, and return the form into STM
Step 6: Execute service request and receive service results