Security device options
Shinhan Bank Vietnam offers 3 options for the Security Device: M-OTP, A-OTP and OTP token.
1. Mobile OTP (M-OTP)
- We have introduced the M-OTP service which is enable you to access from your smartphone. It is easy to use and help protect you from online fraud.
- Mobile OTP (M-OTP) is a free service to create One Time Password & authentication for Internet Banking/ SOL application developed by Shinhan Bank.
- Applied for smartphone with Android & IOS only.
- You can issue/re-issue M-OTP in SOL App, without a visit to branch/TO.
To issue/re-issue M-OTP, click here
2. Online A-OTP
- Online A-OTP is an advance software program to create One Time Password (OTP) together with the transaction code (transaction signing) to authenticate for IB/MB transactions.
- Applied for Individual and Corporate customer
- Applied for smartphone with Android & IOS only.
- You can use Online A-OTP to replace for M-OTP, OTP Token or A-OTP Token.
- If you want to change to Online A-OTP from M-OTP or A-OTP token or OTP token, you must use your current security device to issue Online A-OTP.
- If you loss your security device, you can not change to Online A-OTP by yourself and must visit the nearest branch for registering new one.
Important Note:
- You must have at least 01 demand deposit account that has account password.
- All financial transactions verified by Online A-OTP are required account password (except transactions within your own accounts)
- Any accounts that are used to make transactions require an account password
To issue/ reissue Online A-OTP, click here
Lean more fee and charrge, click here
3. Advanced OTP (A-OTP)
- If you have a demand on daily transfer limit ≥ 01 billion VND, we have introduced the security device A-OTP.
- A-OTP is a kind of advance security device to use on Internet Banking and SOL app.
To issue/ re-issue A-OTP, you must go to the branch with your ID/PP.
3. OTP Token
- If you can’t use your phone for creating M-OTP, we’ll provide you a Physical Security Device (OTP Token) which generates the codes you need.
- To issue/re-issue OTP token, you must visit a branch near you.
Whichever option you select, be assured that your Shinhan online banking sessions are even more secure
Lean more about personal tariff, click here
Transaction limit per security device
This table of transaction limits for reference only. Please call 19001577 or visit a branch for further support.
| Security device | Transaction Limit (VND) | Daily Limit (VND) |
|---|---|---|
| INDIVIDUAL | ||
| M-OTP | * Overseas transfer < 200 million * Express domestic transfer < 500 million * Other transfer (Transfer Within Shinhan, Domestic Transfer) < 500 million | < 500 million <1.5 billion for PWM customer (Overseas transfer < 1 billion) (*) |
| OTP Token | < 1 billion | |
| Online A-OTP | * Express domestic transfer < 500 million * Other transfers: up to daily limit | As customer’s request |
| A-OTP Token | As customer’s request | |
| CORPORATE | ||
| OTP Token | * Overseas transfer < 500 million * Express domestic Transfer < 500 million * Other transfer (Transfer Within Shinhan, Domestic Transfer) < 1 billion | < 5 billion |
| A-OTP Token | * Express domestic Transfer < 500 million * Other transfers: up to daily limit | As customer’s request |
| Online A-OTP | As customer’s request | |
Report security device lost
To report security device lost:
INTERNET BANKING
Step 1: Log in Internet Banking
Step 2: Choose "Settings"
Step 3: Choose "Report security device lost"
Step 4: Follow the instruction to complete your demand
SOL APP
Step 1: Log in to the SOL app
Step 2: Tap "Setting"
Step 3: Tap "Security device"
Step 4: Tap "Report lost”
Step 5: Follow the instruction to complete your demand
Discharge /change PIN M-OTP
To discard/ change PIN M-OTP, you can do it on the SOL App only:
Step 1: Log in to the SOL app
Step 2: Tap "Settings"
Step 3: Tap "Security device"
Step 4: Tap “Discard M-OTP, “Change PIN”
Step 5: Follow the prompts to complete your demand
Reset PIN M-OTP
If you forgot your PIN M-OTP, you can reset it easily:
SOL APP
Step 1: Log in to the SOL app
Step 2: Tap "Settings"
Step 3: Tap "Security device"
Step 4: Tap M-OTP
Step 5: Tap Reset
Step 6: Follow the prompts to complete your demand
Discharge /change Online A-OTP
Follow these steps below to discard/ change Online A-OTP:
Step 1: Log in to the SOL app
Step 2: Tap "Settings"
Step 3: Tap "Security device"
Step 4: Choose “Online A-OTP”
Step 5: Choose “Discard” or “Change PIN”
Step 6: Follow the prompts to complete your demand
Reset PIN Online A-OTP
If you forgot your PIN Online A-OTP, you can reset it easily:
Step 1: Log in to the SOL app
Step 2: Tap "Settings"
Step 3: Tap "Security device"
Step 4: Choose ”Online A-OTP”
Step 5: Choose “Reset Pin”
Step 6: Follow the prompts to complete your demand
FAQs
1. What are the common points between M-OTP and Online A-OTP?
- M-OTP / Online A-OTP is online security device and the unique security device of user after issuing
- Need to issue before being used
- Requires setting PIN when issuing and entering PIN when using
- Authentication method (the way to input OTP code) can be auto authentication or manual authentication
2. Compared with M-OTP, what does Online A-OTP require more?
- On Online A-OTP issuance flow
- Customer need to set Transfer limit
- Required to input account password
- On verification flow of Online A-OTP
- Required to input account password or financial transaction
- Online A-OTP generates Transaction code when making transaction on SOL Application/ Internet Banking. To verify transaction making on Internet Banking, customer need to input Online A-OTP PIN and Transaction code into SOL Application to generate OTP code.
3. Can customer use 2 type of security device at the same time? For example: M-OTP and Online A-OTP, OTP Token/ A-OTP Token and Online A-OTP?
NO. Customer can not use 2 types of security device at the same time. Customers can use only 1 security device at all the times, not only for Online A-OTP but also for all other security devices.
Therefore, after issuing Online A-OTP, the old security device will be discarded accordingly and Online A-OTP is customer’s unique security device.
4. Customer has lost/ reported lost current security device (M-OTP/ OTP Token/ A-OTP Token), can customer change their security device to Online A-OTP?
Customer need to have other security device in normal use to issue Online A-OTP because customer need to use their current security device to verify Online A-OTP issuance. Therefore,
- In case customer has reported loss M-OTP, customer can re-issue M-OTP on Sol Application, then change to Online A-OTP
- In case customer has reported loss OTP Token/ A-OTP Token, customer need to go to nearest Branches/ TOs to register new security device.
5. Customer does not have any account password, can customer issue Online A-OTP?
- On Online A-OTP issuance flow, customer need to input password of 1 registered account. Therefore, if customer register security device is Online A-OTP, customer need to register at least 1 account password at the Counter.
- In case customer change from other security device to Online A-OTP on SOL App, customer need to register at least 1 account password before changing.
6. Customer has only registered password for Joint account, can customer issue Online A-OTP?
NO. For more secure, customer can not use Join account’s password to issue Online A-OTP.
Customer need to register password of other accounts, such as Demand Deposit Account, Online Demand Deposit Account... to issue Online A-OTP.
More information
Report Fraud and Fraud warning
Important note: To report fraud, please firstly block card. After that, you need to contact Shinhan Bank Vietnam or go to nearest branch for further support.
