Call us

 Hotline (from vietnam): 1900 1577


Press 1: Vietnamese

Press 2: English

Press 3: Korean


Press 1: Report lost card and emergency card lockup

Press 2: Card service

Press 3: Account inquiry

Press 4: Change ATM card password

Press 5: Internet Banking, Loan products / Connect to Customer Service agents

Press 6: New to Shinhan Bank Vietnam

Hotline (from overseas): (+84) 283 866 8830
Hotline PWM: 1800 599 926

Contact us by SOL App

You can call us or message us before or after login SOL App.

  • Tap on the SOL app
  • Tap on  on the upper right corner

Hotline (Vietnam) 1900 1577

Hotline (overseas) (+84) 283 866 8830

PWM hotline 1800 599 926

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Please contact us through other contact channels.

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Note: You can write for us via Facebook Messenger. We will contact later.

Make a complaint

If we’ve not met your expectations, we want to know about it to make things better. Tell us your complaint and we’ll get back to you shortly.

We aim to resolve most issues within 3 working days, unless otherwise required by prevailing regulations.

Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.

Send us your complaint  

Give us your compliments/ Feedbacks

If you are happy with the way we served you or have had a good experience with us, we would love to hear about it.

This will encourage our employees to serve you better at all times.

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Chat with us

You can chat with us on Shinhan chat  and get the help you need.

Branch network

Visit your nearest Branch/ Transaction Office for direct support staff.

Branch & ATM network

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