Press 1: Vietnamese
Press 2: English
Press 3: Korean
Choose PRODUCTS AND SERVICES
Press 1: Report lost card and emergency card lockup
Press 2: Card service
Press 3: Account inquiry
Press 4: Change ATM card password
Press 5: Internet Banking, Loan products / Connect to Customer Service agents
Press 6: New to Shinhan Bank Vietnam
Write to us
Please contact us through other contact channels.
Note: You can write for us via Facebook Messenger. We will contact later.
Make a complaint
If we’ve not met your expectations, we want to know about it to make things better. Tell us your complaint and we’ll get back to you shortly.
We aim to resolve most issues within 3 working days, unless otherwise required by prevailing regulations.
Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.
Give us your compliments/ Feedbacks
If you are happy with the way we served you or have had a good experience with us, we would love to hear about it.
This will encourage our employees to serve you better at all times.
Chat with us
You can chat with us on Shinhan chat and get the help you need.
Visit your nearest Branch/ Transaction Office for direct support staff.