Home>Support Center>Personalized your account

Currently, it is not allowed you to change your registered mobile phone number and registered email in Internet Banking and SOL App.

For security purpose, we will require OTP when transacting online

Jump to

Update your address & landline phone

When you change your address and/or landline phone, you must update your information to the Bank.

To update your details:

INTERNET BANKING

Step 1: Log in Internet Banking

Step 2: Choose “Settings”

Step 3: Choose “User management”

Step 4: Choose “Change customer information”

Step 5: Input your new address/ phone number

Step 6: Choose “Confirm”

SOL APP

Step 1: Log in SOL App

Step 2: Tap “Settings”

Step 3: Tap “General”

Step 4: Tap “Customer information”

Step 5: Input your new address/ phone number

Step 6: Tap Save

Change account password

Your account may be registered with or without password according to your demand. However, we are highly recommended to encourage you to register a password for your account for a better security.

To change or reset your account password:

INTERNET BANKING

Step 1: Log in Internet Banking

Step 2: Choose Settings

Step 3: Choose “Account management”

Step 4: Choose “Manage account password”

Step 5: Follow the prompts to complete your demand

SOL APP

Step 1: Log in SOL App

Step 2: Tap “Account”

Step 3: Tap to account which you want to change password

Step 4: Tap “Manage”

Step 5: Tap “Change password”

Step 6: Tap “Convert/change”

Step 7: Follow the prompts to complete your demand

Register/ terminate SMS service for account

  • SMS service supports for automatic balance change notification, notifying the account's financial information through the telephone number that the customer officially registers with the Bank to use the service mobile messaging through the Bank's system
  • Fee and charge for SMS service
  • Upon demand, you can register/terminate SMS service to receive bank’s notice on account transactions, card transaction and others bank information by online.

Learn more: T&C for SMS at here

To register /terminate SMS service:

INTERNET BANKING

Step 1: Log in Internet Banking

Step 2: Choose “Product & Service”

Step 3: Choose “SMS service”

Step 4: Choose “SMS service registration”

Step 5: Follow the prompts to complete your demand

SOL APP

Step 1: Log in SOL App

Step 2: Tap "Settings"

Step 3: Tap "General"

Step 4: Tap "SMS service"

Step 5: At “fee collection account”, Select/unselect an account.

Step 6: At notice account setting, select/unselect account for registering /terminating SMS service

Step 7: Click agree with terms and condition

Step 8: Tap “Save”

Change to Mobile Phone Number Account

  • The Mobile Phone Number Account Conversion service is to allow you to change your account number to a mobile phone number, which can be used as a replacement for the account number to make in-out money transfer transactions on Internet Banking /SOL application (within Shinhan Bank and to other banks).
  • With Mobile Phone Number Account Conversion service, both the account holder and money senders will no longer have difficulty remembering a long string of digits, the account number also the telephone number will be easier to remember.
  • Currently, you can only change account number to mobile phone number, change account holder name to a nickname or shop brand-name has not been done yet.

Fee and charges for mobile phone number conversion, click here

To change your account number to mobile phone number:

INTERNET BANKING

Step 1: Log in Internet Banking

Step 2: Choose My Accounts

Step 3: Choose “Mobile No. Account Conversion”

Step 4: Follow the prompts to complete your demand

SOL APP

Step 1: Log in SOL App

Step 2: Tap "Account"

Step 4: Tap "Manage"

Step 5: Tap “Convert to mobile no. account”

Step 6: Follow the prompts to complete your demand.

Change PIN for QR code payment

  • In order to meet customer’s demands for money transfer, payment quickly, without a card or cash, Shinhan Bank provides the QR payment service on the SOL App to Individual customers.
  • At the 1st QR payment transaction, you need to set up QR code PIN (6 digits number) for transaction authentication. After that, you can freely change/reset QR PIN code via SOL App upon demand.

To change/reset PIN for QR payment:

SOL APP

Step 1: Log in to the SOL app

Step 2: Choose "Settings"

Step 3: Choose "QR PIN"

Step 4: Choose "Change" or "Reset"

Step 5: Follow the prompts to complete your demand