Can I use my SHBVN credit card immediately after I receive it?
Q&A
Where customer can find answers about banking with Shinhan Bank Vietnam, (Card, Loan,..)
Credit card
Customer need to activate the card before using
How should I do with my old credit card when I completed to activate new card?
Totally destroy the card both card number, chip and magnetic stripe.
Why do I apply Shinhan credit card?
How can I apply for Shinhan Credit Card?
Thanks for choosing us. You can apply Shinhan credit card at:
- Mobile banking SOL app: complete your full application in 30 minutes. Please take a glance here before starting.
Note: Only applicable to customers with Vietnamese nationality
- Our site: https://shinhan.com.vn/vi/credit-card-application. We will contact you within 48 hours after you complete registration.
- Shinhan branches nationwide. Find Shinhan branch here
Note: Application channel 1 and 2 currently apply to Consumer card. For Corporate card, please visit Shinhan Branches.
I am 18 years old. Can I apply Consumer Shinhan credit card?
You can apply Shinhan credit card under supplementary card. According to regulation of State Bank of Viet Nam, citizen must be from 20 years old at the application time
Debit card
How do I apply for this SMS notification service?
Register SMS service at counter
What kind of transactions will trigger SMS alert?
There are many kinds of SMS notification: card transactions, statement, payment, renewal…
Do I have to pay for this SMS Notification service?
Yes, SMS fee: VND11,000/month/member
Is this service available 24 hours?
Yes
What is the minimum transaction amount I have to make in order to receive this SMS transaction alert?
Regardless of the transaction amount, when customer makes any transaction on the card, there will be the SMS transaction alert
Loan
Can I fully repay the outstanding loan before final due date? Can I request such prepayment at any Bank’s Branch/Transactional Office?
- Customers can pay before the due date (more than the repayment schedule) or pay before the due date with the corresponding prepayment fee as agreed in the Credit Contract.
- Loan repayment can in principle be recorded at any Shinhan branch.
- However, in order to facilitate customer care and property mortgage, the Customer needs to notify the branch in charge of the loan for the best support.
How will my credit history be affected when the loan is overdue?
- In case the customer's loan at a bank is overdue and the debt group is changed, this debt group will be reported to CIC (National Credit Data Center).
- Here, the highest (worst) debt group will be applied by CIC to customers at banks where customers have outstanding loans.
Does bank offer any banking service to help me easily manage my loans?
Customers who install the Sol application will receive a monthly push-up notification of the amount to be paid periodically before the payment due date. Besides, customers can easily look up their loan repayment schedule and payment history on this application.
What is the maximum amount that I can borrow?
Loan limits are determined by product: up to 70% of the value of the mortgaged property, and the total monthly repayments (principal + interest) of all outstanding loans and credit cards of the customer does not exceed 70% of the average monthly income of the customer.
What is the maximum loan tenor that I can apply for?
The maximum loan period is 30 years, and is limited by the age of the borrower and the mortgagor (18 -70 years old at the time of loan application and Maximum 70 years old at the end of the loan term)
Update your Information
Vietnamese
By when do I need to update my mandatory customer information?
You need to submit your Chip-based ID card at a branch counter or via SOL banking by December 2024.
It is recommended to update your information as soon as possible.
I have a credit card or loan product but do not make withdrawal/transfer transactions with my demand account. Do I still need to update my mandatory customer information?
If you do not update, the withdrawal/transfer transactions from your account will be restricted.
However, we recommend you to update your information to prepare for any sudden need for account transactions.
I have an account that I opened for salary transfers in the past but no longer use it, and visiting a branch is difficult. Do I still need to update my mandatory customer information?
No, if you are not using the account or SOL banking, you do not need to update immediately.
You can resume unrestricted banking transactions after completing the customer information update through a branch or SOL banking at a later time.
How can I check if my mandatory customer information has already been registered? How can I know the date when I can perform unrestricted banking transactions?
The bank will notify customers who need to update their information via eDM, App Push, and other methods.
Additionally, we will inform you based on the expiration date of the registered ID card to help you update your information.
The ID information in the message I received does not match the Chip-based ID I currently have.
It is likely that the message was sent based on the information registered with your previous ID.
If you contact the call center (1900 1577) or a branch,
we will check the currently registered information and guide you through the necessary procedures.
I have received a new Chip-based ID card. By when do I need to update my ID information?
I am unable to update my mandatory customer information through SOL banking. Do I need to visit a branch?
If your customer information is registered with a 9-digit ID card or you have a mobile device without NFC functionality, you cannot currently update through SOL banking.
Therefore, if you wish to register your mandatory customer information immediately, you must visit a branch with your Chip-based ID card.
※ We plan to add new features to SOL banking so that all Vietnamese customers can update their information through SOL banking.
I cannot register my mandatory customer information through a branch or SOL banking due to personal circumstances. Can a family member or authorized person submit my Chip-based ID card and update my information on my behalf?
No, it is not possible.
Fingerprint or facial recognition is required to verify the authenticity of the ID and complete the identity verification process.
Therefore, it is not possible for a authorized person to register or update your mandatory customer information on your behalf.
I am currently staying abroad, not in Vietnam. Until when can I continue making transactions via SOL banking?
If you have completed the mandatory customer information update, you can conduct unrestricted banking transactions until the expiration date of your current ID.
However, if you do not have your current Chip-based ID or have lost it, making it impossible to update the mandatory customer information, SOL banking transactions may be restricted starting from 01st January 2025.
Once you reissue your Chip-based ID after returning to Vietnam and complete the information update, you will be able to resume unrestricted banking transactions.
My account allows withdrawals/transfers at a branch by an authorized person based on an already registered. Who needs to update the mandatory customer information to conduct unrestricted banking transactions?
Both the account holder and the authorized person must update their mandatory customer information to enable withdrawal/transfer transactions.
If only the authorized party updates their information, withdrawal/transfer transactions will not be possible starting in 2025.
I have a Vietnamese ID and a passport from another country. The passport or Proof of Residence Doc. I have registered from another country cannot be extended. Can I change my nationality to Vietnamese and submit a chip-based ID card?
If you hold more than one nationality, please contact the call center (1900 1577) or visit a branch.
We will check your currently registered information and guide you through the necessary procedures.
Foreigners
By when do I need to update my mandatory customer information?
You need to submit the original valid passport and residency documents at the branch counter by December 2024.
It is recommended to update your information as soon as possible.
I have loan product but do not make withdrawal/transfer transactions with my demand account. Do I still need to update my mandatory customer information?
If you do not update, only the withdrawal/transfer transactions from your account will be restricted.
However, we recommend you need to update your information to prepare for any sudden need for account transactions
I have an account that was opened during my previous stay in Vietnam. However, I am currently not using it and am staying abroad. Do I still need to update my mandatory customer information?
No, if you are not currently using the account or SOL banking, you do not need to update immediately.
After you return to Vietnam and complete the customer information update at a branch,
you will be able to resume unrestricted banking transactions.
How can I check if my mandatory customer information has already been registered? How can I know the date when I can perform unrestricted banking transactions?
The bank will notify customers who need to update their information via eDM, App Push, and other methods.
Additionally, we will inform you based on the expiration date of the registered valid passport and residency documents to help you update your information.
The validity information of my passport or residency documents does not match the information in the message I received.
It is likely that the message was sent based on the information registered with your previous passport or residency documents
If you contact the call center (1900 1577) or a branch, we will check the currently registered information and guide you through the necessary procedures.
I have been issued a new passport. By when do I need to update my passport information?
If you have completed the mandatory customer information update, you can conduct unrestricted banking transactions until the expiration date of your current passport.
There is no need to update immediately, but it is recommended to update as soon as possible.
When visiting the branch, you must also submit your residency documents with the new passport information.
I am unable to visit the branch due to personal circumstances. Can my family or a third party submit my passport and necessary documents for the update?
No, it is not possible.
You must visit the branch to submit your passport and necessary documents, as well as for the identity verification process.
Therefore, it is not possible for a authorized person to register or update your mandatory customer information on your behalf.
I am currently staying in Korea or abroad, not in Vietnam. Until when can I make transfer transactions through SOL banking?
You cannot register mandatory customer information without visiting the branch in person.
Therefore, if you are unable to enter Vietnam, SOL banking transactions may be restricted starting in 2025.
Can I visit a Shinhan Bank branch in Korea or overseas to update my customer information?
Shinhan Bank in Korea or overseas, and Shinhan Vietnam Bank are all subsidiaries of Shinhan Financial Group.
However, since they are independent entities, customer information updates cannot be processed at Shinhan Bank in Korea or overseas.
I have an account that was opened during my long-term stay in Vietnam when I was issued resident card or visa. Currently, I am residing in Korea or abroad and have entered Vietnam for short-term purposes (Business trip, Tourism, Family visit, etc.) If I
If you have entered for short-term purposes, the entry stamp serves as valid residency proof.
Therefore, you can extend the residency proof validity by visiting the branch and submitting your passport.
However, if the validity period of the residency proof expires after you leave for Korea or abroad, SOL banking transactions may be restricted.
After returning to Vietnam and completing the update of customer information at the branch, you will be able to resume unrestricted banking transactions.
I have a Certificate of Visa Exemption, which is valid for 5 years. Can I conduct unrestricted banking transactions during this 5-year validity period?
No, the validity of the certificate is 5 years, but this does not mean that the allowed duration of stay in Vietnam is also 5 years.
Generally, you can stay for a maximum of 180 days, and you can conduct unrestricted banking transactions during the duration approved upon your most recent entry.
If you re-enter Vietnam and the duration of stay is extended,
you must visit the branch to request an update of customer information.
Do I need to install SOL banking to register mandatory customer information?
You must visit the branch to submit a valid passport and Vietnam residency documents,
after which you will need to install and register for SOL banking.
You must complete the selfie verification and verification with the passport photo through SOL banking for the final registration of mandatory customer information.
Therefore, installing SOL banking is necessary.
My account allows withdrawals/transfers at a branch by an authorized person based on an already registered. Who needs to update the mandatory customer information to conduct unrestricted banking transactions?
Both the account holder and the authorized person must update their mandatory customer information to enable withdrawal/transfer transactions.
If only the authorized party updates their information, withdrawal/transfer transactions will not be possible starting in 2025.
I hold two nationalities, and I am currently unable to extend the passport or residency documents of my registered nationality. Can I switch to using the passport or residency documents of my other nationality?
If you hold more than one nationality, please contact the call center (1900 1577) or visit a branch.
We will check your currently registered information and guide you through the necessary procedures.
