30/07/2020
Shinhan Bank Vietnam's Contact Center, we’re here to support! Contact us in some easy steps.
Step 1: Start by dialing 1900 1577 (or 8428 3866 8830 if calling from overseas)
Step 2: Choose your preferred language
Press 1 Vietnamese 
Press 2 English 
Press 3 Korean 
Step 3: Choose Products and Services
1. If you're not an existing customer:
Press 6 Then, press:
| Credit card service | Press 1 |
| Other services | Press 2 |
You will be connected to a customer service representative
2. If you're an existing customer:
Press 1 to 5 to choose your desired services:
| Report lost/stolen card | Press 1 |
| Visa card service | Press 2 |
| Demand account service | Press 3 |
| ATM card password change | Press 4 |
- If you want automate response service, please provide your card/account number and its PIN (password) via your calling.
After verification completed with your inputted information, please follow more instructions to go through.
If incorrect card/account number/PIN inputted or long pause, your call will be transferred to a customer service representative automatically. - If you want to connect to a customer service representative directly, please hold for a moment.
| Internet Banking, loan and other services | Press 5 |
You will be connected to a customer service representative.
3. If you want to connect to a customer service representative directly Press 5
For instruction in detail, please click here.
