Dear Valued Customers,

Shinhan Bank Vietnam Ltd. (“the Bank”) is pleased to announce:

Up to now, notification function for account balance change & card transaction of Smail application have been successfully converted and upgraded to Shinhan SOL Vietnam application (“SOL app”).

Accordingly, from 30th August 2023, the Bank will officially stop providing service on Smail application for individual customers. After that, all accesses and connects to Smail app will be interrupted immediately.

Please use SOL app to continue receiving balance change notification and experience many other useful utility of the Bank.

If the customer has not installed SOL app, please download the SOL app at App Store/Google play or follow guideline as below:

  • Step 1: Access Apple Store/Google Play Store
  • Step 2: Search Application name: Shinhan SOL Vietnam
  • Step 3: Download and install application
  • Step 4: Login SOL app

-If the customer have SOL/Internet banking user already, please login and use SOL app normally.

-If the customer do not have SOL/Internet banking user: Customer is required to sign up for SOL/Internet Banking user by using function “Apply for Internet banking from SOL app or going to Bank’s nearest branches/T.Os for registering.

For any question, please contact Contact Center: 19001577 for support.

Best regards,
Shinhan Bank Vietnam Ltd.