Shinhan Bank

Regarding Updates to Personal Identification Documents and Regulations on Transactions for Demand Accounts and/or Bank Cards when Identification Documents Expire or Biometric Information Has Not Been Registered

Dear Valued Customers,

–     Pursuant to Circular No. 17/2024/TT-NHNN and Circular No. 18/2024/TT-NHNN issued by the State Bank of Vietnam,

Shinhan Bank Vietnam Limited would like to inform you about the need to update the personal identification documents (IDs) of relevant individuals of your organization and the regulations on transactions for demand accounts and/or bank cards of your organization when the IDs of relevant individuals expire or are no longer valid. Details are as follows:

 Effective January 1, 2025, temporarily suspended for payment and withdrawal transactions on demand deposit account, and/or transactions with bank cards in the following cases:

 i. The identification documents ^(*) of individuals related to your organization ^(**) have expired or are no longer valid.

 ii. Biometric information registration has not been completed for authorized corporate card users when using online card transactions.

(*) The relevant individuals of the organization include:

• Lawful representatives (including Legal Representatives or Authorized Representatives for the account/card); and
• Authorized individuals of the Lawful Representative; and
• Chief Accountants/Persons in charge of accounting; and
• Authorized individuals of the Chief Accountant/Person in charge of accounting; and
• Authorized corporate card users.

(**) Identification documents include:

• For Vietnamese citizens: Citizen Identification Card or ID Card.
• For Foreigners: (i) Passport and (ii) Visa/Resident Card/Temporary Residence Card or other documents equivalent to a visa or proof of visa exemption (collectively referred to as “Visa”).
• Note (applicable to accounts only): If a foreigner’s visa expires and they no longer reside in Vietnam, the organization must submit a written notice to update or amend residence information (please refer to Deposit Form 100 for guidance).

To avoid transaction suspension: (i) For IDs that have expired or are no longer valid and/or biometric information registration is incomplete, please update the necessary information by January 1, 2025. (ii) For IDs nearing expiration or invalid, please update your ID information before it expires or are no longer valid.

To facilitate the update of identification documents at our branches/transaction offices, Customers are requested to provide the Branches/Transaction Offices, please prepare the following:

Demand deposit account:

1. Provide IDs:  The original (or notarized copy valid within 6 months from the notarization date).
2. Applicable Forms:

• Use bank form Deposit Form 100 – APPLICATION FOR SUPPLEMENTATION/CHANGING OF INFORMATION FOR ORGANIZATION CUSTOMER (Download at here): Original copy with the signature of the Lawful Representative and company seal (if applicable).
• For additional information updates: Please contact staff at our branches/transaction offices for further guidance.

Bank Cards:

1. Provide IDs:  The original (or notarized copy valid within 6 months from the notarization date).
2. Applicable Forms:

• Use Card Form 09 – SHINHAN CORPORATE CARD INFORMATION CHANGE / CARD RE-ISSUANCE REQUEST (Download at here): Original copy with the signature of the Lawful Representative and company seal (if applicable), and the original Amendment Organization’s Relevant People Confirmation with the signature of the Lawful Representative and company seal (if applicable).
• Additionally, the authorized corporate card users should proactively contact staff at our branches/transaction offices to update IDs information and receive further guidance on biometric information registration.

Best regards,
Shinhan Bank Vietnam Ltd.