Dear Valued Customers,
Nowadays, digitalization in banking system brings facilities to support banks in satisfaction of customers to make all financial transactions online at any time and any place without any delay. However, there are many latent risks together with it, especially the risk of stealing information, appropriating properties by defraudation. Recently, we identify some forms of defraudation as follows:
- To disguise Shinhan Bank Vietnam Limited (“Bank”) to send email to customers to access fake internet banking websites, log in and provide all Confidential Information (as user ID, password, security device code, security questions & answers, account password, credit card information, etc.).
- Disguise as the Bank’s staff to contact customers via phone call, email or social network to inform about some strange transactions (such as inward remittance from friends/relatives or sudden lucky money or any special promotion program, etc.) and request Customer to transfer money into an unknown account or provide Confidential
- Disguise as Authorities or the Bank to ask customers to transfer money to another bank account with the purpose of special investigation.
For protect your information and ensure safety when using internet banking, we would like to take your notice on following issues while using the Bank’s internet banking service:
With this notice, we hopes that you shall have safe transactions on our internet banking service.
SHINHAN BANK VIETNAM LIMITED