02/04/2025

Dear Valued Customers,

Shinhan Bank Vietnam Limited (“Shinhan Bank”) would like to sincerely thank you for choosing to use our products and services over the past time. To enhance convenience and optimize your financial management experience, Shinhan Bank would like to announce:

From May 5, 2025, the fee for the SMS Notification Service from Shinhan Bank will be adjusted as follows: 

Notification TypeCustomersAs isTo be

Account balance changes

(Sent for transactions worth from VND 100,000 and above).

IndividualVND 10,000/account/phone no./month
  • ≤ 30 SMS/phone no./month: VND 22,000
  • > 30 SMS/phone no./month: VND 22,000 + VND 770/SMS (calculated from the 31st  SMS)
OrganizationVND 55,000/account/month
  • ≤ 500 SMS/phone no./month: VND 55,000
  • > 500 SMS/phone no./month: VND 110,000

International card transactions

Individual

VND 11,000/statement
  • ≤ 30 transaction notifications/statement cycle: VND 22,000
  • > 30 transaction notifications/statement cycle: VND 22,000 + VND 770/from 31st transaction notification
OrganizationFreeFree

* Note: In case you use the SMS Notification Service for both types of notifications, the Service fee will be collected separately for each type of notification.

To save costs and improve your experience, you can choose other Notification channels below:

  • Shinhan SOL Vietnam App: Completely free
  • Multi-Channel (Zalo & SMS) - New channel, applied from April 8, 2025: VND 10,000/month/notification type (Account balance changes/International Card transactions).

How to register for Multi-Channel Notification Service (Zalo & SMS):

  • Register Online via Shinhan SOL Vietnam App: Update the latest SOL app version from April 8, 2025 => Log in => Choose “Setting” => Choose “Notification channels” => Choose “Multi-Channel (Zalo & SMS)” => Register information and complete Zalo verification to officially activate the Service;
  • Register directly at Shinhan branches.

Accordingly, the Terms and Conditions of the Notification Service are adjusted as follows:

ItemAdjustment Contents
V. Terms and Conditions of SMS ServiceV. Terms and Conditions of Notification Service (adding Multi-Channel Notification Service, related Terms and Conditions)

For details of the adjustment, please refer to the Terms and Conditions of Notification Service announced on the Shinhan Bank website (effective from April 8, 2025).

 

If you need further information, please contact:

  • The nearest Shinhan Bank Branches/Transaction Offices; or
  • Contact Center at 1900 1577

Sincerely,
Shinhan Bank Vietnam Limited

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