Dear valuable customers,

On 26th August 2020, we were notified by local authority that one customer with Covid-19 visited Shinhan Bank Vietnam Limited – Ha Nam Branch to make transactions. This customer has entered South Korea and under supervision.

All staff working in Ha Nam Branch immediately announced the Ministry of Health and followed all isolation requests. Although all Shinhan Bank’s branches and transaction offices are given regular sanitization, we have arranged an intensive sanitization and sterilization for Ha Nam Branch and ATMs hereby right after we got the news. This sanitization process will continue on a regular basis for all branches and transaction offices of Shinhan Bank across the country.

In the meantime, new staffs have been sent to Ha Nam Branch to serve customers, while Ha Nam Branch’s own staffs have been practicing isolation request. With these taken measures and the information available, the entire involved area, Ha Nam Branch and all other branches and transaction offices of Shinhan Bank Vietnam Limited remain open and serving customers as usual.

In the context of increasing complicated situation of COVID-19 disease, we encourage you to use Internet Banking/SOL Mobile Banking for basic transactions. For more information about Internet Banking/SOL Mobile Banking, please visit here or contact 1900 1577 for further assistance.

Best regards,

Shinhan Bank Vietnam Ltd.