Dear valuable customers,

On 25 March 2020, we were notified by local authority that one customer with Covid-19 visited Shinhan Bank Vietnam Limited – Le Thai To branch to make transactions. The customer has been taken to a centralized isolation area following the required process of the Ministry of Health.

We immediately announced the Ministry of Health about the health status of all Shinhan staffs at Le Thai To Branch and followed all quarantined requests as a prevention approach. Although all Shinhan Bank’s branches and transaction offices are given regular sanitization, we have arranged an intensive sanitization and sterilization for Le Thai To branch and ATMs hereby right after we had been notified by local authority. This sanitization process will continue on a regular basis for all branches and transaction offices of Shinhan Bank across the country.

In the meantime, other staffs will be sent to Le Thai To branch to serve customers, while Le Thai To branch’s own staff has been practicing isolation request. With these taken measures, Shinhan Bank Vietnam - Le Thai To branch have been allowed to continue its business and ensures the safety of customers. Le Thai To Branch and all other branches and transaction offices of Shinhan Bank remain open and serving customers as usual.

In the context of increasing complicated situation of COVID-19 disease, we encourage you to use Internet Banking/Mobile Banking SOL for your necessary transactions. For more information about Internet Banking/Mobile Banking SOL, please visit https://bit.ly/SOlappen or contact 1900 1577 for further assistance.

If you visit Shinhan Bank's branches and transaction offices for your transactions, please note that we will take your body temperature and ask you to wear a mask, sanitize your hands with antiseptic solution, before entering our branches/transaction offices. For more information about our branches and transaction offices, please visit https://shinhan.com.vn/en/branches

Kindly follow strictly regulations when making transactions at Shinhan Bank to minimize the infection during the complicated status of Covid-19 epidemic. We will continue to closely follow up the situation and keep in close contact with the health authorities, and take the additional precautions necessary to protect the health of our customers and staffs.

Best regards,

Shinhan Bank Vietnam Limited