Dear valuable customers,

According to the epidemiological investigation information of the health sector, on March 17th 2020, a customer of possible exposure visited Shinhan Bank Vietnam - An Dong Branch to make transactions.

Although all Shinhan Bank’s branch and transaction offices are given regular sanitization, we have arranged an intensive sanitization and sterilization for An Dong branch and ATMs hereby right after we got the news. This sanitization process will continue on a regular basis for all branches and transaction offices of Shinhan Bank across the country.

In the meantime, the staffs who directly interact to this customer are immediately subject to apply the regulated quarantine at home to prevent the transmission possibility.

With these taken measures, Shinhan Bank Vietnam - An Dong branch ensures the safety and continues its business. An Dong Branch and all other branches and transaction offices of Shinhan Bank remain opening and serving customers as usual.

In the context of increasing complicated situation of COVID-19 disease, we encourage you to use Internet Banking/Mobile Banking SOL. For more information about Internet Banking/Mobile Banking SOL, please visit https://bit.ly/SOlappen or contact 1900 1577 for further assistance.

If you visit Shinhan Bank's branches and transaction offices for your transactions, please note that we will take your body temperature and ask you to wear a mask, sanitize your hands with antiseptic solution, before entering our branches/transaction offices. For more information about our branches and transaction offices, please visit: https://shinhan.com.vn/en/branches


Kindly follow strictly regulations when making transactions at Shinhan Bạnk to minimize the infection during the complicated status of Covid-19 epidemic. We will continue to closely follow up the situation and keep in close contact with the health authorities, and take the additional precautions necessary to protect the health of our customers and staffs.



Best regards,

Shinhan Bank Vietnam Limited