Shinhan Bank

"SOL" is named of a new Mobile Banking application of Shinhan Bank with outstanding features:
• Customize the interface at customers’ usage habits
• Secure login with pattern/ fingerprint/iris or password identification.
• Add function of money transfer to phone numbers and integrate all transfer functions in one screen.

Go to Google Play Store/ App Store and find key word “SOL Shinhan Vietnam, SOL VN, SOL Vietnam….”
Applied for Android 4.4 & iOS 8.0 above

Yes, you can use the same user ID and password of SOL on Internet banking on PC

click menu on top right corner, click icon Settings > Language settings

To change login the password, you first need to log in to SOL > go to setting > choose "change password"

You can choose among these log in methods: pattern/ fingerprint/iris or password identification.

To change login method, you first need to log in to SOL > go to menu taskbar (uper right cornor) > security > login method

To change login method, you first need to log in to SOL > go to setting > choose "change user information"

If you forgot your password, open SOL > click on "reset password" and follow the instruction steps to reset your password

If you use security card or OTP token, you can open SOL and click on forgot user ID, answer a few security question and the user ID will be provided
If you are using M-OTP, you need to contact center (1900 1577) or visit the nearst branch for more consultancy

You should immediately take below actions:
1. Call to Contact center or go to the nearest branch to request temporaly deactivate your internet banking account
2. Call to the telecom company to deactivate your simcard
3. If you are be able to do step 1 rightaway and you are using M-OTP, please log in to SOL on another device and discard M-OTP

You can access to menu Security > Login Method. In Manage Log in screen, you can select to register Samsung Pass Iris / Samsung Pass in SOL.

The kind of products and services which you can apply via SOL:
1. Transfer money (in Shinhan, domestic and overseas)
2. Manage accounts (demand, deposit, loan)
3. Inquiry transaction history
4. Open Non Term Account, Deposit Account
5. Bill payment, Top up, Momo E-wallet
6. Apply loan
- Online Secured Loan
- Car Loan
- Housing Loan
- Consumer Loan
7. Card
- Check card statement, card transaction history
- Card payment
- Check Shinhan points and redemption
- Register cash advance, installment
- Report card lost
- Apply credit card

Yes, with new mobile application - SOL, you can customize the menu screen based on your habit/ demand.

You can choose the frequently used functions/services on main screen (up to 7 tabs)

You can choose the frequently used accounts to be shown on main screen (up to 10 accounts)

To change the nickname in SOL, you first need to log in to SOL > go to menu taskbar (uper right cornor) > click on your current nickname > change the nickname or image as you wanted

Security device can generate a security code whenever you want to authenticate your transaction on Internet Banking.

There are 3 kind of security device that you can use in SOL app:
- Security Card
- OTP token
- M-OTP

After login successfully, you can access to menu Security > M-OTP> Issue/Re-issue MOTP to register MOTP on your mobile device.

You do not need to log in SOL app to get MOTP. From the log in screen, you can select M-OTP PC Authentication, then input your PIN of MOTP and the it will generate the code on your screen directly. Code will be valid within 1 minute only.

- Incase you have already known your PIN, after login successfully, you can access to menu Security > M-OTP> M-OTP Management > Change PIN of M-OTP
- If you fogot your PIN, after login successfully, you can access to menu Security > M-OTP> M-OTP Management > Reset M-OTP PIN

To protect the customer information, Pass Mark is the security picture and symbol that customer can select from SOL as identity confirmation

Yes, after login you can access to menu Security> Pass Mark reset to change your Passmark at anytime.

You can access to menu Security> Report Security Device Lost to deactivate security device. If you have registered Security Card/OTP Token, you can register and start using M-OTP on your device to make online transaction instantly.

Yes, after login you can access to menu Security> Pass Mark reset. In this section, there is a part for updating security questions.

Customers can transfer money to a contact number, no need to know the bank account information. The beneficiary can receive money via any their bank account in NAPAS list.

You can access to menu Transfer/Payment> Transfer by contact. In the transfer screen, for beneficiary information, you just need to input their phone number and full name. Please note that the beneficiary must be matched with the account name that beneficiary used to receive money.

A SMS message with a link will be sent to phone number of beneficiary to access the receive money screen. The beneficiary can choose to receive money via account no or card number as long as the account name and beneficiary name is matched and account/card no is in NAPAS list

If the beneficiary do not receive money within 24 hours, the transfer will be automatically canceled. If there is any error happened when beneficiary is unable to receive money, the remitter can also cancel the transfer in SOL at menu Transfer/Payment> Transfer by contact> Inquire/Cancel transfer by contact

Yes, after login successfully, you can access to menu Transfer/Payment> Transfer by contact> Inquire/Cancel transfer by contact but only before the beneficiary receive money.

You can access to menu Transfer/Payment> Transfer by contact> Inquire/Cancel transfer by contact. Select the transaction and click "Re-send SMS" button to generate another SMS to beneficairy.

Yes, once the beneficiary received money successfully, you can check it in Transaction History Inquiry.

This is to quick transfer to your frequent beneciary accounts by 1 step.

1st step: you have to register list of accounts which you want to make One-Click transfer via menu Transfer/Payment> Remittance management > One-Click transfer management, click register and follow next steps
2nd step: you access to menu Transfer/Payment> To Account/Card> Choose ""Frequent"" > One-Click => then choose the account which you want to transfer

You can access to menu Transfer/Payment> Remittance management > One-Click transfer management to check the all accounts with you registered to transfer One-Click

You can access to menu My Account> Inquiry all accounts. Then click the account which you want to check.

Yes, you can access to menu My Account> Deposit management>Manage Account Password. Then click "Change" and input 02 times new password, and go to next step until completion.

- For accounts which were opened at counters, you can only close at counters
- For accounts which were opened via IB/MB, you can close both at counters or via IB/MB

The maximum period that I can search for account history is 6 motnhs

There are 03 types of card payment that you can make in SOL: Payment by each transaction; Payment for transaction amount and Payment for unpaid amount/statement amount on due date.

Shinhan Point is a point accumulation program which is offered to specific Shinhan Visa Cards. The Point accumulation rate and mechanics are determined for each product type.

You can access menu Cards > Reward > Shinhan Point Redemption and input the amount of Points that you want to redemp.
Kindly be noticed that only cash-back redemption into your payment account is available on SOL. The minimum Points amount to be redeemed is 15.000 Points.

Yes, you can access to menu Cards> Credit card Application and input your information as requested.

Yes, you can access to menu Cards> Inquiry Card Transaction and choose "Transaction History"