Shinhan Bank

he interest rate of demand deposit is calculated as follows:
Interest = (Balance x Interest rate x number of depositing day)/360
On the month-end, the bank system will calculate the interest and credit it to the customer’s account automatically

Customers who want to open an account must provide all their personal information in an application form (using Shinhan Vietnam bank’s sample form) and present valid ID or passport to the staff in charge

Customer can open time deposit in VND and USD.

During Shinhan Vietnam bank working time, customer can deposit or withdrawn his money anytime

Customers must prove that the origin of the money deposited in

Customers can check account balance or any information of account transactions without going to the bank using such supporting services as Internet Banking, or by phone call. Customers have to register to use those services

Customers depositing in VND at Shinhan Vietnam bank will be insured according to Vietnam deposit insurance regulations.

Customers can open time deposit accounts at Shinhan Vietnam bank. Customers can withdraw their principal before maturity (if they have the demand). Customers will be offered interest rate applied for early withdrawal as regulated by the Bank from time to time

Customers only have to present their ID or passport

Customers can remit money to other people from their accounts at Shinhan Vietnam bank with the following steps:

Domestic remittance: Customers issue payment order (using Shinhan Vietnam bank’s sample form)

Overseas remittance:

• Foreign individuals: Issue Overseas Remittance Request (form) 
• Vietnamese individuals: Issue Overseas Remittance Request (form) and present documents to prove the purposes of the transfer.

Shinhan Vietnam bank shall credit customers’ account with money transferred by other domestic banks fee of charge.

In case of transfer from overseas:

• If the remitter has paid all charges for the remittance, Shinhan bank’s customers will not have to pay any further charge. 
• If the remitter has not paid any charges for the remittance or has only paid part of the charges, Shinhan bank’s customers will have to pay the remaining charges.

Customer has to prove that the money deposited into VND account is legal.

Foreign individuals can remit the balance in their foreign currency account overseas. If they have VND account, Shinhan Vietnam can sell foreign currency to them for overseas remittance.

Vietnamese individuals can remit money overseas for such purposes as overseas study, permanent settlement, inheritance, business trip, medical treatment, etc.  Customers must provide documents to prove such purposes.

In order to receive money remitted from overseas to account at Shinhan Vietnam bank, customers need to provide the remitter with the following information:

Beneficiary bank: Shinhan Vietnam bank, HCMC Vietnam

SWIFT Code: SHBKVNVX

Beneficiary information (Full name, address, telephone …)

Account number (current account)

Customers can withdraw foreign currency cash from individual current account without proving the purpose of use. However, subject to Money Laundering Prevention of the State bank of Vietnam, the transactions made in cash from the 200,000,000VND (two hundred million) or more or equivalent in foreign currency, must mention clearly the purpose withdrawals. 

Foreign individual customers when opening savings account need to present valid Passport and Visa (in case of Visa exemption, only Passport is required).

• Foreign individual customers maintaining foreign currency accounts or having legal incomes of foreign currencies are allowed to remit or bring such foreign currencies overseas; if they maintain VND accounts or have legal incomes in VND, they can sell such VND for foreign currencies to remit or bring overseas. 
• Customers need to hand in the following papers: 
  • Original passport.
  • In case of remittance, customers provide Shinhan Vietnam bank with the following information: name and account number (or IBAN if remitting to banks in Europe such as the UK, France, Belgium, Germany, etc.) of the beneficiaries; name and SWIFT code (if any) of the beneficiary banks; name and SWIFT code of the intermediary banks (if any).

The fees for remittance and issuance of the confirmation letter will comply with Shinhan Vietnam bank’s regulations from time to time 

Customers can choose 1 of the 3 following types of fees:

• SHA: The remitter pays the fees charged by Shinhan Vietnam bank and the beneficiary pays the fees charged by the foreign bank upon receipt of money (all fees arising domestically shall be borne by the remitter and others arising overseas shall be borne by the beneficiary).
• BEN: All fees are paid by the beneficiary. After deducting the applicable fees, Shinhan Vietnam bank will remit the entire remaining amount to the beneficiary (all fees arising domestically and overseas shall be deducted from the remitted amount). 
• OUR: All charges arising domestically and overseas shall be borne by the remitter; however, there are some cases that the beneficiary must pay other fees charged by intermediary banks overseas.

It is the service which customers can check their account balance or whenever a transaction happens or credit information

In order to use the Internet Banking, customers can go to Shinhan Vietnam bank to register.
Shinhan Vietnam bank provides customers with this service free of charge.  

Call center is the service which answers all of customer’s questions about Shinhan Vietnam bank’s products and services. Customers do not need to register to use this service. When there is any question on any products or services, please call number 08. 38230012 for detailed explanation and instructions.

• A debit card is a convenient means to settle payment like a credit card within your payment account balance; you can purchase goods/services and withdraw cash from an ATM machine.
• When you purchase goods/services, the payment of the amount equivalent to goods/services is reserved from your payment account. When the transaction is received by SVB, your payment is automatically withdrawn by SVB.

You can purchase goods/services in international brand merchants in Vietnam and around the world.  

When you have applied for ATM function, you can withdraw cash from the designated account using SVB ATMs and VISA ATMs.

E-commerce transactions can be used using the service verified by VISA (VBV).

A Visa Classic debit card can be issued.

An SVB debit card can be issued, If you are an 18-year-old or older domestic resident or foreigner having a bank account at Shinhan Vietnam Bank and you meet SVB card issue criteria.

• Visit the nearest SVB branch with member application form (Print out on the Internet or receive it by visiting a branch) and necessary documents and a photo (3x4) with you and apply for the card you wish to use.
• If you have no SVB account, you need to fill out an account application form first and open an SVB account.  
• The attached documents required for application are as follows:  

Member and residence confirmation documents:

• A copy of ID card, permanent residential book or a copy of KT3  
• For a foreigner, passport, visa, foreigner’s residence certificate

• When you applied for a card, you are notified of the result via SMS or telephone, after our screening procedure. When the card is issued, visit the branch with an ID card with you.  
• When you receive the card, after filling out a card receipt form by visiting the branch.
• Sign in the signature panel at the back of the card upon receipt of the card.
• Check card password written on the card holder, after receiving the card, and change the password using an SVB ATM machine or phone banking service.  

• After purchasing goods/services at a merchant, present your card, and check whether the transaction amount matches the amount on the transaction slip. And then, sign in the signature panel of the slip.  
• For cash withdrawal, enter your card password using an SVB ATM or international brand ATM.  
• The purchase of goods or services on the Internet using the service verified by VISA is possible.  
• When balance is insufficient in your payment account, you payment becomes delinquent, or if your card has expired, you cannot use your card.

• Our debit cards effective period is 5 years.
• When your card is about to be expiring, visit a branch carrying an ID card with you to extend your card and get reissued.  

You can receive the card statement via mail or email, whichever you choose.

• There are maximum limits for purchase and cash withdrawal for a debit card. When you visit a branch and request to change the credit limits, they can be changed.  
• The purchase payment limit of a Classic debit card is 20 million VND per day. Cash withdrawal limit is 10 million VND per day, and 2 million VND per transaction. When you want to increase the purchase payment limit, you can increase up to 30 million VND per day, and cash withdrawal limit can increase up to 3 million VND per day.

• If your transaction data is received by SVB, transaction amount will be automatically withdrawn from your payment account.
• In the case of a USD account, TT buying exchange rate on the purchase date on the slip applies.  
• When the actual transaction amount is not paid due to insufficient payment account balance, transaction amount including all fees and annual fee are withdrawn on the payment due date you have designated: 5th or 25th day of each month.  
• When you have transaction amount to pay on the payment due date, and if your payment account has insufficient balance, it will be processed as late payment. Late payment interest is charged from the payment due date to one day before the late payment amount settled date.

Fee and Interest is included in the information leaflet, when you receive your card, and also you can check in the Fee and Interest category on our homepage.

• The family member debit card is issued to the primary member’s parents and children, based on the primary member’s credit. The card holders can purchase goods/services, along with withdrawing cash from ATM machines within the primary member’s payment account balance.
• The family member card can be issued to the primary member-designated family members aged over 16 (parents, spouse and children, etc.). Also, simultaneous issuance for the primary member and family members, and exclusive issue for family members are possible. You can apply for the card visiting the nearest branch by carrying primary member confirmation and family relations documents (residence certificate, KT3) with you.
• The amount used with the family card is paid from the primary member’s payment account.  

• When you applied for a cash withdrawal function from an ATM, you can withdraw cash, after entering your password, within the payment account balance at an SVB ATM or VISA ATM machine.
• Cash withdrawal fee and balance inquiry fee from SVB ATM is exempted, but for cash withdrawal and balance inquiry from other bank’s ATM, fee is charged under the standards set forth by SVB

• When your card is lost or stolen, immediately visit the nearest SVB branch or contact 24/7 Call Center 1800 1560 to report the lost/stolen card.
• In the event you visit the nearest SVB branch, you need to fill in report form and submit. When you use our phone banking 1800 1560, you need to input your SVB account number and password or Card Number. After that, your credit card shall be successfully suspended.
• Shinhan Bank Vietnam holds no responsibilities for transactions occuring before customers report lost/stolen card to Shinhan Bank Vietnam.

• When an SVB member uses a card, Shinhan points are accumulated, and they are returned in cash. This is a differentiated service of SVB. Through the SVB Point Program, you can get cash back equivalent to your accumulated points.  
• Points are accumulated under the standards set forth by SVB by card product, by use domestically and internationally, etc.
• Effective period of points is 3 years, and the points will expire from 3 years after accumulation in a first-in, first-out manner. When you give up your membership, the unused points will also expire.  

• The accumulated points are returned to you in cash, upon your request.
• The minimum amount to be qualified for cash back is 15,000 VND. Visit a branch with an ID card and your card with you, fill out the point use application form, and then, you can get cash back as the ratio of 1 point to 1 VND.
• Points cannot be used for a member, whose payment is delinquent.

An SVB VIP member is selected, based on SVB transaction records. The selected SVB VUP members receive various and additional benefits. The SVB VIP members are chosen at each year-end, and are renewed, if they meet criteria set forth by SVB in terms of transaction records. Major benefits include SMS fee exemption, etc.  

• A credit card is a means to settle payment instead of using cash. Settling payment with a credit card means that you do not have to pay in cash upon purchasing goods/services. The Shinhan Vietnam Bank pays the purchase amount to the merchant in advance, and the member can settle his/her payment later. Using the credit card, the member can receive cash advance service within the cash advance limit.
• A member can also settle payment using a revolving payment system through the consumer credit card. For example, a member does not settle the full balance monthly for the credit card payment amount, but he/she can only pay the designated ratio of the payment amount.  However, the payment amount requested monthly must be settled by the payment due date.

• A member can purchase goods and services at international brand merchants in Vietnam and worldwide.
• A member can receive cash advance service within the cash advance limit awarded to the member using the SVB ATM and international brand ATM machines.
• When a member requests ATM function, cash withdrawal is possible from a designated account through the SVB ATM and VISA ATM machines.
• E-commerce transactions can be used using the VBV (Verified by Visa). (Limited to VISA card).

A Visa Gold credit card can be issued.

• SVB credit card can be issued on credit or on collateral of savings/deposit. If you are an 18-year-old or older domestic resident or foreigner having a bank account at Shinhan Vietnam Bank and you meet SVB card issue criteria. (Supplementary card can be issued to individuals designated by the primary member to parents, spouse and children who are over age of 16)
• The collateral-secured card can be issued, when deposit at SVB is put up as collateral.
• A credit card can be issued, if your credibility calculated through your occupation, tenure of office, income credit status, assets, etc. meet our qualification criteria.
• For further details on card issue, visit the nearest SVB branch or call.

• Visit the nearest SVB branch with member application form (Print out on the Internet or receive it by visiting a branch) and necessary documents and a photo (3x4) with you and apply for the card you wish to use.
• A member having no SVB account should fill out the account application form to open the account.
• The attached documents to apply for a card are as follows:
• Member and residence confirmation documents: A copy of ID card, permanent residential book or a copy of KT3.
  • Foreigner: Passport, visa , foreigner’s residence certificate
  • Income earner’s income proof documents: Certificate of holding office, a copy of SVB income transfer account (recent 3 months)
  • Self-employed and professional’s income evidence documents : Tax Code certificate or business permit, a copy of recent year’s financial statements

• For a credit card, total credit limit is provided between 0.5 and 2 times of member’s monthly payment capability, according to calculation standards set forth by SVB in consideration of member’s personal information, occupation, position, and income and SVB transaction status.
• For a collateral-secured card, total credit limit is offered maximum 80% of deposit collateral put up by the member.
• For cash advance, up to 50% of the member’s total credit limit is offered.

• When you want to increase total credit limit, visit the nearest SVB branch, submit required documents, and request the increase of the total credit limit. Increase is possible, if you meet the card credit limit criteria set forth by SVB.
• Upon increase request of credit limit increase, fee can be charged.
• When a member wishes to reduce card total credit limit, visit the nearest SVB branch, and request the decrease.
• When there is member’s credit change, the credit limit may reduce, and thus you need to be careful about this.

• We charge a certain amount of card annual fee for member management including card issue, dispatch of statement, etc.
• Annual fee is charged upon each card that a member possesses, and it is requested on the first payment due date after card issuance.

• When you applied for a card, you are notified of the result of card issuance via SMS or telephone, after we screen your application. When the card is issued, visit the branch with an ID.
• You can receive the card visiting the branch, and filling out the card receipt form.
• You need to sign to the signature panel at the back of the card upon receipt of the card.
• Check card password written on the card holder, after receiving the card, and then change the password using SVB ATM machine or phone banking.

• Present the card after purchasing goods/services at a merchant, check whether the amount on the card transaction slip and the amount used match, and then sign as the signature panel.
• For cash withdrawal, you need to enter your password using SVB ATM or VISA ATM machine.
• For cash advance, you need to enter your password using SVB ATM or VISA ATM machine.
• Goods/services can be purchased using the service verified by VISA (VBV). (Limited to VISA brand cards).

• The longest validity period of a card is 3 years.
• For a collateral-secured card, according to the collateral period, the validity period can be set up to 3 years at longest.

• The credit grace period means the period from the first day of your use of card to the day of settling transaction payment amount. We offer maximum 45-days credit grace period without additional interest burden.
• The credit grace period is the period that becomes the period of invoicing on member-designated payment due date.
• The credit grace period of a member, whose payment due date is every 5th day of a month, is from the 21st day of the two months before to the 20th day of the previous month. For a member whose payment due date is every 25th day of a month, the credit grace period is from the 11th day of the previous month to the 10th day of the current month.

You can receive the card statement via mail or email, whichever you choose.

• The payment settlement can be conducted by automatic transfer on the member-designated payment settlement date or you can make payment by visiting a branch.
• You can choose between the 5th or 25th of each month for payment settlement date.
• The card payment account can be only designated with SVB account. You can designate SVB Demand Deposit as your payment account.
• You can designate the payment account as USD account in addition to VND account. When you request it upon applying for a card or when you request it by visiting a branch, settlement currency can be changed.

• Revolving payment mode is to settle payment monthly with a ratio of 5%, 10% or 20% designated by you with regard to purchase and cash advance that you have used. For the amount that you have used during the current month and non-paid balance during the previous month, you can pay only the ratio of the payment amount that you designated.
• For purchase, interest is charged from the goods/services next date of acquiring date to the payment due date. For cash advance, interest is charged from one day after the date that you received cash advance to the payment due date.
• You can choose between the revolving mode and full payment mode in which you make full payment on payment due date.

Fee and Interest are provided in the card information upon receipt of a card. Also, you can check in the Fee and Interest category on our homepage

• When you do not settle payment amount billed on the payment due date, delinquency occurs. Late payment fee and interest is charged according to delinquency period.
• According to delinquency period and delinquency amount, your card usage can be suspended, and reduction in your card credit limit may take place under the standards set forth by SVB.

• Family card is issued to primary member’s parents, spouse and children with the primary member’s credit. Not only goods/services purchase within card credit limit, but cash withdrawal from ATM machines is possible.
• Family member card can be issued to the primary member-designated family members who are over 16 years old (parents, spouse and children and etc). Also, simultaneous issue for the primary member and family members, and exclusive issue for family members are possible. You can apply for the card visiting the nearest SVB branch with primary member confirmation and family relations documents (residence certificate, KT3).
• The transaction amount used with family member cards is billed to the primary member, and payment is made from the primary member’s payment account.

• When you applied for a ATM function, you can withdraw cash from an ATM machine and within your payment account balance, after entering your password on ATM machine.  
• Cash withdrawal fee and balance inquiry fee from SVB ATM is exempted, but for cash withdrawal and balance inquiry from other bank’s ATM, fee is charged under the standards set forth by SVB.

• Cash advance is a service which you can withdraw cash within your cash advance limit, and settle payment on payment due date.
• You can use the cash advance service at SVB ATMs or VISA ATMs. Enter your password, and then you can receive cash advance. Or you can visit SVB branch, fill out a cash advance application form, and then receive the cash advance.
• Cash advance processing fee is charged and cash advance interest is charged from the next day of transaction date to the payment due date.

• When your card is lost or stolen, immediately visit the nearest SVB branch or use our phone banking or homepage to report the lost/stolen card.
• In the event you visit the nearest SVB branch, you need to fill out various report forms and submit them. When you use our phone banking or homepage, you need to log in by entering your SVB account number and password. After selecting your card, report your card has been lost/stolen.
• In the case of reporting your card’s being lost/stolen by phone banking, you need to remember your card No. to select the card you possess.
• Be sure to check whether there is data that you have never used, when reporting your card’s being lost/stolen, and if you find such a transaction(s), you need to report the accident visiting a branch within 7 days.

• When your card validity date is 3 months before expiration, if you visit branch with an ID card and documents required for issuing new credit card, upon screening, we will renew your card. (However, due to your credit rating change and delinquency, renewal card’s credit limit adjustment or issuance can be rejected)
• When you receive renewal information, visit a branch with an ID card and documents required for card renewal with you.
• What card-related business can be done by visiting a branch?
• The card-related business offered to you at an SVB branch include the following: Various inquiries (card credit limit, use, statement, payment details, points, etc.), card issue application, password change, card statement reprint, payment information change, settlement of payment amount, paying payment amount in advance, card credit limit adjustment application, accident report, etc.
• When you visit a branch, be sure to bring an ID card and your card for confirmation of member identification.

• The card-related business offered to you at an SVB branch include the following: Various inquiries (card credit limit, use, statement, payment details, points, etc.), card issue application, password change, card statement reprint, payment information change, settlement of payment amount, paying payment amount in advance, card credit limit adjustment application, accident report, etc. 
• When you visit a branch, be sure to bring an ID card and your card for confirmation of member identification.

• SVB operates phone banking operating 24 hours a day for member’s convenience and prompt card-related business. The phone banking number is 1900-5656-80.
• To use the phone banking service, you need to connect with phone banking using your bank account number and password, and then to re-set the phone banking password.
• The available services using phone banking is card credit limit inquiry, password change, reporting of lost/stolen card, etc.

• When an SVB member uses a card, Shinhan points are accumulated, and they are returned in cash. This is a differentiated service of SVB. Through the SVB Point Program, you can get cash back equivalent to your accumulated points.
• Points are accumulated under the standards set forth by SVB by card product on domestic and international transactions etc.
• Effective period of points is 3 years, and the points will expire from 3 years after accumulation in a first-in, first-out manner. When you give up your membership, the unused points will also expire.  

• The accumulated points are returned to you in cash upon your request.  
• The minimum amount to be qualified for cash back is 15,000 VND. When you visit a branch bring an ID card and your card with you, fill out the point use application form, and then, you can get cash back at the ratio of 1 point to 1 VND.
• Points cannot be used for a member, whose payment is delinquent.  

An SVB VIP member is selected, based on SVB transaction records, and the selected VIP members will receive additional benefits. The SVB VIP members are chosen at each year-end, and are renewed, if they meet criteria set forth by SVB in terms of transaction records. Major benefits include annual fee exemption for Gold and Classic grades, SMS fee exemption, etc.

• When you want to change the payment due date, it is possible if you visit a branch with an ID card, fill out and submit various application forms.  
• The payment due date will be changed for all cards you possesses.  
• When payment is in the process of being billed, or delinquent, or if change was made in last 6 months, the payment due date change is impossible.

• This is the service through which you can change purchase, which was used domestically and internationally, to installment payment, so that you can pay the transaction amount using installment payment.
• Visit the branch with an ID card with you, fill out various application forms, and you can register for conversion.
• The minimum amount for conversion to installment payment is 1 million VND, and the installment period can be designated between 3 to 12 months. The installment payment interest rate is the same as revolving payment interest rate.
• The revolving payment mode does not apply to transaction amount conversation to installment payment.

You can visit a branch and enter the password in the PIN-PAD, or you can change the password using an SVB ATM machine or phone banking service.

• You can buy goods/services at international brand merchants in Vietnam and worldwide.  
• E-commerce transactions can be used using the service VBV (Verified By Visa)

• A Visa Gold corporate credit card and a Visa Classic corporate debit card can be issued.
• For corporate credit card, corporation name card or staff member name card can be issued. The former does not designate a user, and it can be used within the corporate credit limit. The latter designates a specific staff to use the card.  

• SVB corporate credit card can be issued on credit or on the collateral of savings/deposit. The corporate credit card is issued if you are a corporate organization/institution having a Shinhan Vietnam Bank account meeting certain card issue criteria set forth by SVB.
• A collateral-secured card can be issued, when a corporation puts up savings/deposit at Shinhan Vietnam Bank as collateral.   
• A credit card can be issued when a corporation meets the screening criteria set forth by SVB, after screening in consideration of corporation’s establishment purpose, credit rating, financial situation, future growth, etc.

• A person in charge of the corporate card should visit SVB with card application form (Print out on the Internet or receive it by visiting a branch), corporation confirmation documents set forth by SVB, corporation’s financial statements, a letter of attorney, CEO’s ID card or original copy of passport, delegators’ ID card or original copy of passport with the person to apply for the corporate card.
• A corporation having no SVB account should fill out a corporate bank account application form to open the SVB account.
• The attached documents to apply for the card are as follows:
  • Corporation confirmation documents: Tax code certificate, investment permit or business permit, registered corporate seal and reported seal, articles of incorporation and etc
  • Corporate financial documents: Financial statements for the recent 3 years

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